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🗑️ Account Deletion Request
App: FixNear | Developer: Tach3, India | Last updated: June 19, 2026
If you wish to delete your FixNear account and the personal data associated with it, please follow one of the methods below. We respect your right to privacy and process every deletion request within 7 business days.
⚠️ Before You Proceed: Account deletion is permanent and cannot be reversed. You will lose access to your booking history, saved addresses, ratings, and chat messages.
How to Request Deletion
✉️ METHOD 1 — RECOMMENDED
Send an Email Request
Email us from the same email address (or include the mobile number) you registered with:
📧 Email support@fixnear.org.in
Required information in the email:
- Subject line:
Delete My Account
- Your registered mobile number (10 digits)
- Your registered email (if any)
- Account type: User or Service Provider
- (Optional) Reason for deletion — helps us improve
📱 METHOD 2 — IN-APP
Delete From the App
You can also request deletion directly inside the FixNear mobile app:
| 1. | Open the FixNear app and log in. |
| 2. | Tap the Profile icon (bottom right). |
| 3. | Scroll down and tap "Help & Support". |
| 4. | Tap "Delete My Account". |
| 5. | Confirm the action when prompted. Our team will process your request within 7 business days. |
What Data Will Be Deleted
Upon successful processing of your deletion request, the following data will be permanently erased from our systems:
- Your profile information (name, email, mobile number, profile photo)
- Saved home/work addresses and location history
- Active and historical bookings linked to your account
- Chat messages between you and service providers
- Ratings and reviews you have submitted
- Push notification tokens (FCM tokens)
- KYC documents (Aadhaar images) — for Provider accounts only
- Bank/UPI details — for Provider accounts only
What Data May Be Retained
For legal and regulatory compliance, some data may be retained even after account deletion:
- Payment records & invoices — retained for 7 years as required by Indian tax law (Income Tax Act, 1961 and GST regulations).
- KYC verification records (last 4 digits of Aadhaar + verification timestamp) — retained as required by anti-money-laundering and RBI/Money Laundering Act guidelines (Provider accounts only).
- Anonymous aggregate analytics — data that cannot identify you personally may be retained for service improvement.
- Legal hold — data subject to ongoing dispute, refund, or legal proceedings will be retained until resolution.
This retained data is strictly stored, never sold, and used only for compliance purposes.
Processing Time
- Email/in-app request acknowledged within 48 hours
- Account deactivated within 3 business days (you will be logged out)
- Full data deletion completed within 7 business days
- You will receive a confirmation email once deletion is complete
Before Deletion — Important Notes
- Cancel or complete any active bookings before requesting deletion.
- Withdraw any pending earnings (Service Providers only) — once deleted, payouts cannot be processed.
- Download any invoices/receipts you may need for tax purposes — these will not be accessible after deletion.
Need Help?
If you have any questions about the deletion process, or if your request is not processed within 7 business days, please contact us: